Privacy Policy
Effective Date: May, 2025
This Privacy Policy outlines how Positive Solutions (https://www.positive-solutions.com.au/) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Commitment to Privacy
Positive Solutions is committed to protecting your privacy and providing you with a safe and secure user experience. We handle your personal information in a lawful, fair, and transparent manner, and only collect what is reasonably necessary to carry out our functions and activities.
2. Collection of Personal Information
You may browse most areas of our website without submitting any personal details. However, to access certain features (e.g., customer support, newsletter subscriptions, password recovery), you may be asked to provide personally identifiable information. This can include, but is not limited to:
- Name
- Email address
- Phone number
- Login credentials (e.g., username and password)
- Other contact or account-related details
We collect this information directly from you when you submit it voluntarily, such as through contact forms, newsletter sign-ups, or customer service interactions.
3. Email Marketing & Subscriber Consent
We value your privacy and operate under a strict opt-in policy for marketing communications.
- When you provide your information via our website (e.g., through contact or newsletter forms), you will have the option to subscribe to our mailing list.
- We use a double opt-in process, which means you will receive an email asking you to confirm your subscription before being added to our list.
- We do not add individuals to marketing or subscriber lists without their explicit consent.
You may unsubscribe at any time using the “unsubscribe” link included in our emails or by contacting us directly. We comply with the Spam Act 2003 (Cth) and all other relevant electronic communications laws.
4. Use of Your Personal Information
The personal information we collect is used for purposes including:
- Providing customer support and services
- Managing your account and responding to inquiries
- Sending marketing and promotional material (with your consent)
- Improving our website and customer experience
- Internal analysis of traffic patterns and user behaviour
We may also use non-personally identifiable information such as browser type, operating system, referring website, pages accessed, and access times to better understand how users interact with our site.
5. Sharing of Your Personal Information
From time to time, we may engage trusted third-party service providers to perform tasks on our behalf, such as:
- Website hosting and development
- Email distribution
- Payment processing
- Customer service
These providers are only given access to the information they need to perform their specific function and are required to maintain the confidentiality and security of your personal data in line with this Privacy Policy.
6. Access to and Correction of Your Information
You have the right to access and correct your personal information held by us, subject to certain exceptions under the Privacy Act.
To request access or correction, please contact us in writing. We may need to verify your identity before processing your request. In some cases, an administrative fee may apply to cover the cost of retrieving your information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or the way we operate. When we do, the revised version will be posted on our website with the effective date. We encourage you to review this page periodically to stay informed.
8. Contacting Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way we handle your personal information, please contact us via:
Positive Solutions
PO Box 765, New Farm, Queensland, 4005, Australia
Email: info@positive-solutions.com.au
Phone: +61 412 417 022
Business Hours: Monday to Friday